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VMware Third-Party Support
vmCovered by ReluTech provides expert third-party support for perpetual VMware licenses, without forced upgrades, subscription lock-in, or unplanned budget spikes.
vmCovered supports perpetual VMware licenses only. vSphere, vSAN, NSX, Horizon, and Site Recovery Manager.
Your situation determines which vmCovered service fits. Choose the path that matches yours.
vmCovered Technical Support keeps your perpetual VMware licenses fully covered. ReluTech's engineers handle troubleshooting, incident resolution, and vulnerability advisories. Your environment stays stable and compliant while you plan your next move.
See Technical SupportvmCovered acts as bridge support, keeping your current VMware environment fully covered while you migrate to AWS or another platform at your own pace. Contracts align to your migration timeline, not a standard renewal cycle. Services bill through AWS Marketplace, so your support spend counts toward your AWS committed spend.
See Migration BridgeIn 2024, VMware's new ownership stopped selling perpetual licenses and ended renewal paths for existing ones. Organizations that have not yet renewed are now facing a support gap with limited options and shrinking time to act.
Once you commit to a new subscription term, your options narrow. You're locked into a cost structure and timeline not of your choosing. vmCovered keeps your options open — you stay supported, reduce spend immediately, and move to a new platform on your schedule, not someone else's.
VMware third-party support is technical support for VMware software provided by an independent vendor rather than Broadcom. It allows organizations to keep their perpetual VMware licenses active and fully supported — with troubleshooting, security advisories, and SLA-backed response times — without converting to Broadcom's subscription model.
vmCovered is ReluTech's third-party VMware support service.
ReluTech provides continuous support across all time zones, accessible by phone, email, and online portal. Response times are contractually binding, not targets.
vmCovered covers your current VMware version regardless of how old it is. There is no pressure to upgrade to stay supported.
Each customer is assigned dedicated named VMware engineers — a primary expert in your region and a secondary expert in an alternate time zone. The same team stays with you for the full duration of your contract.
ReluTech captures and preserves your software entitlements, fixes, and proof of license before your current support contract expires. This process must be completed while your original contract is still active.
ReluTech monitors for vulnerabilities affecting your VMware environment and provides guidance before issues become incidents.
Technical questions, configuration guidance, and environment-specific workshops are included in the service.
A dedicated Customer Success Manager oversees your account, tracks service quality, and coordinates your team's access to the full vmCovered service.
Most enterprise support models route your issue to whoever is available. vmCovered works differently. When you sign with ReluTech, you are assigned named VMware engineers who stay with your account for the life of the contract. They learn your environment. They are available when you need them.
The first is a 24x7x365 Level-1 support team based in Dublin and Texas. This team handles initial ticket logging, triage, and escalation. You can reach them by phone, email, or portal — with a local number in your country.
The second is your assigned Global Independent Expert team. These are senior VMware engineers, matched to your products and your region. Your primary expert is based in your time zone. Your secondary expert covers an alternate time zone for continuous coverage. The same engineers stay on your account — not a different person each time you call.
| Priority | Situation | Response Time |
|---|---|---|
P1 — Critical | System unusable or critical business impact. | 30 minutes |
P2 — Severe | Severely limited functionality or serious business impact. | 30 minutes |
P3 — Material | Functionality impaired, material business impact. | 4 hours |
P4 — Low | Low impact on operations. | 1 business day |
ReluTech guarantees response times contractually, not as targets. Resolution times vary by issue complexity and are agreed with the customer at onboarding.
Switching VMware support providers does not require downtime or disruption. vmCovered onboarding is structured in three stages, each with a clear deliverable.
ReluTech captures your software entitlements, fix rights, and proof of license — creating a complete repository of what your organization owns, preserved independently of Broadcom's systems.
Technical and operational onboarding with your team — kick-off call, call-logging setup, deep-dive technical sessions, SAM maturity assessment, and formal assignment of your dedicated GIE engineers.
Your environment moves into active support. Regular service reviews, Meet-the-Experts sessions, licensing guidance, and value-add services begin. Your Customer Success Manager oversees the transition.
Ready to see if your environment qualifies? Talk to a vmCovered expert →
VMware's new ownership ended general support for vSphere 7 in October 2025. vSphere 8 reaches end of general support in October 2027. After those dates, the vendor no longer provides troubleshooting, bug fixes, or security patches for those versions.
Organizations that want to continue running their current VMware version — without upgrading to a new subscription model — can maintain full technical support through vmCovered. ReluTech covers your environment for as long as you need it, at a fraction of the cost of a full subscription renewal.
vmCovered is bridge support. It keeps your VMware environment fully covered during your migration — however long it takes and whatever destination you choose. Whether you are moving to AWS, Nutanix, or another platform, you are not forced into a renewal or a rushed decision while the migration is underway.
For organizations moving to AWS, vmCovered contracts align to your migration milestones rather than a standard renewal cycle. Because vmCovered bills through AWS Marketplace, your VMware support spend counts toward your AWS EDP commitment from day one — reducing on-premise costs while accelerating your cloud committed spend simultaneously.
Case Study
An enterprise software company needed to avoid a significant cost increase from new SaaS licensing while completing a multi-year AWS migration. vmCovered kept their perpetual VMware environment fully supported throughout.
Billed via AWS Marketplace
Case Study
A public sector software provider was running perpetual vSphere 7 instances when a PCI compliance audit flagged their unsupported environment. They needed compliant VMware coverage while building toward a full AWS migration.
EDP Burn-Down
Case Study
A large enterprise faced unexpected VMware renewal costs that reduced projected migration savings and threatened approval for a major AWS infrastructure deployment. vmCovered resolved the financial gap.
Enabled $26M Cloud Migration
ReluTech on Air
Seth Hester, CRO, and Ryan Norton, VP, Cloud Alliances, discuss the Broadcom licensing shift, why organizations are running out of time, and how vmCovered fits into an AWS migration strategy.
Determine how much you can save by switching from Broadcom's expensive subscription model to our VMware support services.
Infrastructure Details
Keep your options open.
Start before the deadline does.
Talk with a vmCovered expert about your specific VMware environment. We will assess your current setup, explain your options, and give you a clear picture of what support would cost — with no obligation to proceed.
Once you commit to the current licensing model, your leverage disappears. vmCovered keeps you covered, reduces your spend immediately, and lets you move to a new platform on your schedule.
